If you have any questions about placing an online order or need to check on the details of an existing order please email our customer services team at [email protected], from Monday to Friday 8am – 5pm (GMT)
Ondine offers Free Next Day Delivery on Mainland UK addresses as well as a Priority Next Day Delivery for many parts of Europe as long as your order is placed before 2.30pm. For international orders you can select a Priority or Economy service at the checkout and your delivery charge and delivery times will be shown on the checkout page.
Please note that delivery times are estimates and maybe affected by transport congestions or factors beyond our control (such as natural disasters). Non UK order delivery can also take longer due to customs clearance procedures in certain countries. All orders are shipped from the UK.
Orders delivered to international destinations may be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. This may delay your delivery time, and it is your responsibility to pay the necessary charges for local authorities to release products from Customs. You may wish to contact the relevant Customs authorities for clarification before placing an order.