If you are not completely happy with your online order, you can return it to us up to 14 days after you have received the order.

Please contact us using one of the many methods via the Contact Us area in the website.  Please quote your order number, and reasons for return. 

We will provide you with a Returns Reference and address with returns instruction on how to get your order back to us.  

Returns are only accepted if the cookware has NOT been used or damaged. (Unless faulty, and this does not affect your statutory rights)

In general, your order must be re-packed for return in the original packaging (s) and any product printed materials that came with the cookware.   We will ask you to include a printed form with your Returns Reference.

Refunds or exchanges will be processed within 5 working days after we have received your items. Postage will be refunded if a manufacturing fault is the reason for your return.