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© 2024 ONDINE ALL RIGHTS ARE RESERVED
registered company name ondine cuisine ltd
registered company number: 0838740
Caring for your Ondine cookware for generations to come.
Luxuries worth having get better with age. Our products are guaranteed against defects in material, construction and craftsmanship. All enquiries regarding a potential defect will be examined by our manufacturers, and any issues that are covered within the guarantee will be addressed: either repaired or replaced without charge. This does not include damage caused by accidents, or from misuse of the cookware.
Ondine cookware is dishwasher safe, but it is not recommended. This is because of the extremely high-quality finish, polished external surfaces and hand-crafted brass detailing that are recognisable on each piece on Ondine. Below are a few quick and useful tips on cleaning. As a general rule, you cookware will always be better preserved by not letting it boil dry, or over-heated unnecessarily.
When your pans arrive and prior to cooking your first dish, please remove all packaging and labels, wash each pan in hot soapy water, rinse and dry thoroughly. We recommend conditioning the surface before using for the first time. Rub a film of vegetable or corn oil over the entire cooking surface using kitchen paper towel. Rinse with hot water and dry thoroughly. The pan is now ready for use. Occasional re-conditioning after this will help to protect the surface and promote longer life.
To protect your Ondine while cooking we recommend using silicone, heat-resistant plastic or wooden tools. Metal tools, spoons or whisks should be used with care, and not be scraped over the surface. Knives or utensils with sharp edges should never be used to cut foods on the surface of the pan. Hand-held electric or battery operated beaters or blenders should not be used directly onto the cookware.
Solid brass handles can be polished up with a good brass polish. As the brass is hand-finished and of high quality, the colour can change after initial washes. This is a sign of each pan’s unique qualities and should not be considered a quality fault. The brass knob on the lid can be unscrewed, as can the logo disc on the top of the knob, for easy polishing.